Public Training

A tailored individual experience in a group environment.

Public Training

A tailored individual experience in a group environment.

VIEW OUR UPCOMING COMPETENCY WORKSHOPS

You’re committed to delivering the best possible service to your customers. That’s why you need great people with the right skills and the right attitude. The chances are, we’ve got the perfect competency workshop to help your team members lift their game.

Sometimes you get lucky with recruitment and discover a gem. But more often than not, people need tools and support to meet your expectations. All this takes time (and money), and what happens if you don’t have a great trainer on your team?

Luckily, we do! And if you’ve got one or two staff who need upskilling – not enough to get us to come to you – our public competency workshops are just the ticket. When you send your people to us, we’ll teach them the skills and they’ll come back ready to apply new techniques straight away!

Our range of workshops are designed to provide each attendee with an experience that’s tailored to them. At the start of each session, we get to know the attendees, their roles, and their biggest challenges, so we can relate the workshop to each of their roles, products, and services.

In-person or on Zoom

Help your people upskill in a way that suits them and your business.

They can attend a public competency workshop in Auckland. Or, online is a great alternative if you’re happy for them to stay home, Zoom in, and upskill!

There’s no need to compromise. We deliver the same incredible results in-person and online.

Customer Service Training

Sales Training

Leadership Training

Maximum group size 10 = Maximum engagement

Some providers boast ‘small group’ sizes of up to 30. We know better. That’s why we limit our competency workshops to a maximum of 10 people. When we say we guarantee a personal experience tailored to you – we’re not kidding!

97%

of course participants gave our trainers an excellence rating of 4 or 5 stars for their knowledge.

94%

of course participants gave our trainers an excellence rating of 4 or 5 stars for their ability to engage.

Our training superpower is in our ability to tailor what we teach to each attendee because we have experience with hundreds of companies, products, and services.

Customer Service Training

How often do you cringe when you hear your staff handling customers? If it’s once, it’s one time too many…

You have a vision of your company running smoothly. Your teams doing their best every day. Happy customers who keep coming back because your service is that good. It should be simple, but what about all the stuff that gets in the way?

You know that customer expectations are higher than ever. And it only takes one average performance to lose them. So don’t.

Instead, invest in quality training. The kind that not only provides your front-line people with useful tools, but also enables them to serve others with that WOW factor.

Sign up for training with us and you’ll be glad you did. No more worrying about complaints, or worse – losing customers. Instead see an upturn of return customers, customer NPS scores, and customer satisfaction.

Our trainers know what they’re talking about because they’ve been top performers in customer service. So, if you’re looking for the real deal and want your staff to return motivated, confident and ready for action – we’re your people.

Customer Service Training

How often do you cringe when you hear your staff handling customers? If it’s once, it’s one too many times…

You have a vision of your company running smoothly. Your teams doing their best every day. Happy customers who keep coming back because your service is that good. It should be simple, but what about all the stuff that gets in the way?

You know that customer expectations are higher than ever. And it only takes one average performance to lose them. So don’t.

Instead, invest in quality training. The kind that not only provides your front-line people with useful tools, but also enables them to serve others with that WOW factor.

Yes, we can do it! Book training with us and you’ll be glad you did. No more worrying about complaints, or worse – losing customers. Instead see an upturn of return customers, customer NPS scores, and customer satisfaction.

Our trainers know what they’re talking about because they’ve been top performers in customer service. So, if you’re looking for the real deal and want your staff to return motivated, confident and ready for action – we’re your people.

Workshops for Customer Service

ESSENTIAL CUSTOMER SERVICE WORKSHOP

RECEPTIONIST SKILLS WORKSHOP

PERSONAL EFFICIENCY WORKSHOP

EMAIL DESIGN WORKSHOP

CULTURAL COMPETENCY WORKSHOP

TRAIN THE TRAINER WORKSHOP

When you want to upskill a whole team – we’ll come to you, speak your language, and deliver the outcomes you need

When we deliver training at your place, we pull out all the stops. Giving a team time together away from BAU is an amazing opportunity. Not just to learn new skills, but to build relationships and strengthen the team. We’ll get off on the right foot by getting to know you and your business. The more our training approach aligns with your culture, the more persuasive we’ll be.

We can adapt our ‘off the shelf’ competency workshops to suit your team perfectly, or design something that meets your unique needs. All you have to do is ask!

Sales Training

If every person on your sales team could sell – really well, what difference would that make for your business?

What’s more important than sales? Nothing. Without them, your business doesn’t exist. You can’t pay your mortgage, period. We all know it takes a unique set of skills to be a successful sales person. So, if every member of your sales team isn’t up to scratch, it’s time to intervene and fast.

Now, when it comes to sales – we’ve got the t-shirt. So, we’re confident in our comprehensive yet fun approach to create high performers. (As long as you’ve hired right – we can’t make a square peg fit in a round hole).

Our trainers didn’t just read a book about sales. They’ve all been top sales performers in their past lives, which means they empathise and bring concepts to life by sharing real stories your people will love. They’ll return to work ready to get cracking, and boy will it feel good when they quickly realise they’re performing at a whole new level. Don’t forget to celebrate their achievements!

Integrity is the name of our game – we believe in only selling to people with the right need of your products/services. So, count on new customers having clear expectations, and being the right fit for your business.

Sales Training

If every person on your sales team could sell – really well, what difference would that make for your business?

What’s more important than sales? Nothing. Without them, your business doesn’t exist – you can’t pay your mortgage. Period. And we all know that the ability to sell takes a unique set of skills.

If every member of your sales team isn’t up to scratch, it’s time to intervene and fast. Now, when it comes to sales – we’ve got the t-shirt. So, we’re confident in our comprehensive yet fun approach to create high performers (as long as you’ve hired right – we can’t make a square peg fit in a round hole!).

Our trainers didn’t just read a book about sales. They’ve all been top sales performers in their past lives, which means they empathise and bring concepts to life by sharing real stories your people will love. They’ll return to work pumped to get cracking and boy, will it feel good when they quickly realise they’re performing at another level. Don’t forget to celebrate their achievements!

Integrity is the name of our game – we believe in only selling to people with the right need of your products/services. So, count on new customers having clear expectations, and being the right fit for your business.

No more stopping for tea where the biscuits are the best. Your account/business development managers will have a strategy to successfully engage your regular customers on a regular basis – yup, I’m talking about the upsell.

Workshops for Sales People

FACE TO FACE SALES WORKSHOP

RETAILS SALES WORKSHOP

TELEMARKETING WORKSHOP

PERSONAL EFFICIENCY WORKSHOP

EMAIL DESIGN WORKSHOP

CULTURAL COMPETENCY WORKSHOP

TRAIN THE TRAINER WORKSHOP

Feedback from course participants

“The GSC has in my opinion forever changed my life, our tutor Ruth was an amazing woman who not only showed me a way to better myself personally but also professionally…”

“I have found that the skills we learnt as part of the two day workshop have been invaluable to my work. Russ made the course fun, informative and no question was left unanswered…”

“Before attending Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%…”

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? LOL…”

VIEW MORE CLIENT FEEDBACK

Leadership Training

The challenge of being a new leader is real. Will yours be everyone’s best mate, a dictator, or a Great Leader?

Your staff are at the mercy of the leaders you put in place, and as you know, a leader can make or break someone’s motivation, loyalty, and ability to treat your customers right. Not to mention the huge impact that being unhappy at work can have on life outside work.

So, are your leaders doing you proud and taking care of your wider team? If you’re hesitating, it’s because you know someone needs help.

You just found it. We’ll help your leaders empower their teams and manage with respect (plus a huge dose of fun).

Our competency workshop trainers are seasoned leaders. Whilst we encourage every individual to find their own great leadership style, we’re ready with real stories and experiences to get them on the right path. We’ll teach them a whole raft of skills including how to set a team up for success, and how to run high impact one on ones, performance managing along the way.

Don’t wait! Set your leaders up to be successful and create an environment where your people love coming to work.

Leadership Training

The challenge of being a new leader is real. Will yours be everyone’s best mate, a dictator, or a Great Leader?

Your staff are at the mercy of the leaders you put in place, and as you know, a leader can make or break someone’s motivation, loyalty, and ability to treat your customers right. Not to mention the huge impact that being unhappy at work can have on life outside work.

So, are your leaders doing you proud and taking care of your wider team? If you’re hesitating, you know someone who needs help.

You just found it. We’ll help your leaders to empower their teams and manage with respect (plus a huge dose of fun).

Our competency workshop trainers are seasoned leaders. Whilst we encourage every individual to find their own great leadership style, we’re ready with real stories and experiences to get them on the right path. We’ll teach them a whole raft of skills including how to set a team up for success, and how to run high impact one on ones, performance managing along the way.

Set your leaders up to be successful and create an environment where your people love coming to work.

Workshops for Leaders

ASPIRING LEADERS WORKSHOP

INTRODUCTION
TO LEADERSHIP WORKSHOP

COMPREHENSIVE LEADERSHIP WORKSHOP

PERSONAL EFFICIENCY WORKSHOP

EMAIL DESIGN WORKSHOP

CULTURAL COMPETENCY WORKSHOP

TRAIN THE TRAINER WORKSHOP

Why choose Great Scott?

Trainer Coaches

We’re not just trainers – we’re coaches too. We work on mindset – the most effective way to help embed practical skills.

We care

That’s why we only do business with people we like. Because we share your burdens and treat your business like our own.

Experts with integrity

We’ve been in business 21 years. We’ve got real life experience in every topic we train – we share real stories to sell concepts.

We get personal

We’ll get to know your business and the culture you strive for, so we can speak your language and tailor support to deliver the best results.

Get unstuck

If you’ve got unproductive weight in your business, get us in and we’ll shift it! Whatever your challenge, we’ll help you get unstuck.

Money well spent

We provide measurable outcomes at an individual and group level, so you know you’re getting a return on your investment.

Discover Your Communication Superpower!

Feel like you just don’t click with people sometimes? You’re not alone! Create better relationships – at work and at home when you discover your Communication Superpower!

Get your free PDF and find out how to better communicate and understand others by answering two simple questions. Then share it with your team and improve communication and relationships across your business!

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